1. Shipping.

Wherever possible, we aim to ship your purchases within 3 BUSINESS days after your order is placed. Larger baskets and mats will be shipped within 7 Business days.  Shipping times for Commissioned baskets and mats will be agreed on acceptance of an order.

Your order is sent via First Class post in the UK and delivery is within 2 BUSINESS days. For Europe and the Rest of the World your order is sent via Airmail and delivery is within 3 to 5 BUSINESS days.  For the Republic of Ireland  5 to 7 BUSINESS days .

2. Returns Policy

We hope you will be fully satisfied with any product you have purchased from the Bulrush and Bramble website. But in the unlikely event there is a problem and it may be necessary to return the product to us then please follow these instructions:
If you are not completely satisfied with your product then please return it to us in its original condition within 7 days of delivery.
We will provide a full refund or replace the product as long as your purchase is RETURNED postmarked within 21 days of the order placed and only as long as the purchase meets with the following criteria:

  1. We will only refund/exchange Soaps in unopened packages as opened packages imply soap has been used and cannot be resold for health purposes. Therefore we will NOT refund or exchange on Bulrush and Bramble returns if they have been used or the package opened.
    Remember – We will ONLY refund/exchange Soaps in unopened packages.
  2. All returned Bulrush and Bramble products must be accompanied by your name, address, email address and reason for return. We will not accept items marked ‘POSTAGE DUE’. We will NOT refund the returns postage
  3. The returned item is your responsibility until it reaches us. You should return any product to us via Royal Mail to the address given below with suitable insurance based on the value of the product. This means that the full value may be recovered by you if the product is lost or damaged. You should retain any receipt confirming the return. If returned products are lost we will not accept liability for them.
  4. Goods will only be accepted for return if they are dispatched within 7 days of delivery, unless we have notified you otherwise.
  5. You will be responsible for the charges incurred in returning an item to us unless we agree to reimburse you elsewhere in these terms.
  6. Delivery charges are only refundable where goods are faulty and a refund is made.
  7. You the Customer are solely responsible for inspecting the product upon delivery. You must contact Bulrush and Bramble should you wish to inform us of damaged, defective or missing goods and/or delivery discrepancies within 48 hours of your delivery being made. Contact us either via phone at 07773396380 or email: info@bulrushandbramble.co.uk or info@bulrushandbramble.com
  8. Where applicable we will issue a refund or replacement, whichever you prefer. This will be done as soon as possible after the Returned goods have been received by Bulrush and Bramble and processed to ensure a refund or replacement is required. A refund or replacement will not be issued until we have received the goods back in their original or delivered state.

Returns Address:

Bulrush and Bramble

7 Minterne Magna

Dorchester

Dorset

DT2 7AS

United Kingdom

Tel: 07773396380
Email: info@bulrushandbramble.co.uk, info@bulrushandbramble.com

3. Duties outside of Europe

Your package may be subject to customs tax once it arrives in your country. These extra charges are forms of tax that are not included with Bulrush and Bramble  prices or our shipping charge. They will be collected from you directly when the packages is delivered, and it will be your responsibility to complete the payment in order to receive your order. As the customs office applies the customs charges randomly on arriving parcels, we are not able to predict or control it on our end.

4. Miscellaneous

The use of this site constitutes acceptance of these Terms and Conditions and our Policy on Privacy and Use of Information as at the date of your first use.

You agree to use this site only for lawful purposes, and in a manner, which does not infringe the rights of Bulrush and Bramble or any third party or the use and enjoyment of the site by any third party.

Bulrush and Bramble shall in no event be liable for any damages including, without limitation, indirect or consequential damages, whatsoever arising from or in connection with the use or loss of use of the site, or any content on the site.

Bulrush and Bramble can change these Terms and Conditions at any time by posting changes online. Your continued use of this site after changes have been posted constitutes acceptance of the modified terms.

Bulrush and Bramble does not guarantee that the site’s facilities and functions will be free from error or uninterrupted, that the site or the server that makes it available to you are free of viruses or bugs, that defects will be corrected, or that the content on the site is accurate or complete.

Bulrush and Bramble takes no responsibility for the content of external Internet Sites linked to or cited on this site.

Any communication or material (including without limitation any data, questions, comments and suggestions) that you transmit to, or post on any public area of this site (including without limitation chatrooms, forum, bulletin boards), will be treated as non-confidential and non-proprietary information unless otherwise stated by Bulrush and Bramble. We reserve the right to remove without notice any material posted in any public area of the site.

If you purchase items from Bulrush and Bramble you have the right to cancel within 24 hours from the time you place your electronic order.

These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

If you do not accept these Terms and Conditions in full, you must stop using this site immediately. We reserve the right to prevent you accessing this site, without prejudice to any of our other rights, if we consider that you have contravened our Policy on Privacy and Use of Information or any of these Terms and Conditions.

Returns procedure
Before returning any goods please read our Returns Policy

All items ordered via our web site should be returned to:

Bulrush and Bramble

7 Minterne Magna

Dorchester

Dorset

DT2 7AS

United Kingdom

Email: info@bulrushandbramble.co.uk, info@bulrushandbramble.com

The cost of returning items is the responsibility of the customer.

5. Damaged, Defective or Faulty goods.

  1. Any product supplied to you must be used for its intended purpose and not be subject to abuse or unreasonable usage. Damage to goods in postage can be claimed from the carrier’s insurance.
  2. Bulrush and Bramble or our authorised agent will repair or replace any product that has failed in normal usage and will reimburse the costs of returning the goods to us, and subsequently retuning the goods to you, as long as the product has been used as intended and does not, on examination, display any signs of misuse.
  3. If the product does display signs of misuse, then you will be responsible to pay our costs and expenses of examining the goods and subsequently, if you instruct us to, returning the goods to you.